Check the status of your order by: emailing: customercare@primo-design.com

You can call us:.

(Northern California & Northern States)
Corporate Office
31918 Hayman Street
Hayward, California 94544
Tel: (510)429-8188
Fax:(510)429-8778

(Mid-West and East Coast States)
East Coast Distribution Center
265 Swathmore Avenue
High Point, North Carolina 27263
Tel: (336)431-1283
Fax: (336)431-7538

(Southern California & Southern States
Southern California Distribution Center
13707 Marquardt Avenue
Santa Fe Springs, California 90670
Tel: (562)407-2381
Fax: (562)407-2380

Please provide the full billing name, the date ordered and the purchase order number.

Shipping and Delivery Dates:

Please Note: The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you. Large items ship with professional furniture movers and do have longer transit times. This is to ensure that the product does not become damaged.

Out of Stock/Backorder Products:

In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 16 weeks.

Transit Time

On average, most large items take 7 to 21 days in transit from the time it ships, not from the time its ordered. Most deliveries are made Monday thru Friday. We cannot give out exact delivery dates, we only can tell you when your will or has shipped. The delivery service will contact you to give you your exact delivery date and time.